More than any other topic in 2011, we are being asked to help businesses maximise their sales from incoming enquiries.
Whether through the internet or telephone, making the most of these contacts is vital for profitability.
We were contacted by Citroen with a view to putting together a programme to help their dealers in this area. We suggested a two phase structure to 1) Train managers to ensure the systems were in place and 2) then discuss “How To’s” and practice them with their sales teams.
The pilot course for managers took place on 3rd May in Bristol and was delivered by Steve Lang and Emma Prunier.
A very hands on day encompassed looking at what works when answering internet enquiries and also taking live incoming calls followed by coaching and advice and the setting of action plans.
The training was fantastically well received with dealers now clamouring to get their sales team on phase two of the programme which starts next month. Further managers courses are also scheduled later this month.
If you think we could help your business in this area just click on Contact Us for details!